An AI rescheduler, trigger-word automations and targeted campaigns for a podiatry group spread across regional NSW.
Matthew AngelCEO and Senior Podiatrist, Active Foot Clinic
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01 · The clinic
Active Foot Clinic is a regional podiatry group that has helped more than 60,000 people since 2005. From its main clinics in Wagga Wagga, Albury–Wodonga and Bowral, it also reaches towns such as Leeton, Cootamundra, Temora and Tumut, covering much of southern NSW and the Victorian border.
Matthew Angel joined as a podiatrist in 2015 and now leads the business as CEO and senior podiatrist. The clinic runs its own 12-month training program for podiatrists, and patients don't need a referral to book.
02 · Before Luha
Active Foot Clinic has been growing quickly, and managing a team of practitioners across many locations had become hard work.
Many of its specialised treatments need specific equipment, so the clinic also has to keep track of what happens at which location.
03 · How we worked
Active Foot didn't want automations triggered only by appointment type or visit number. They wanted to choose exactly which patients receive which message, so Luha built automations that start from a trigger word the practitioner adds.
“We can come to you with any gaps in our clinic, and you guys come up with the automations for us.”
Matthew AngelActive Foot Clinic · NSW
Built for a growing multi-site clinic that wants control over every message. Pick one to see it in action.
Hi Tom, reminder: Tue 9:00am at Active Foot Clinic. Reply Y to confirm or R to reschedule.
R
AINo problem! I can do Wed 10:15am or Thu 2:30pm with Sarah. Which suits you?
Thu works
AIDone. You're booked Thu 2:30pm with Sarah. See you then!
Illustration · sample data
Appointment reminders ask patients to reply Y to confirm or R to reschedule.
When someone replies R, an AI agent takes over the conversation, offers real times and rebooks the appointment, all by text, with no one at the front desk involved.
Routine nail care and callus debridement. Gold card holder, reviewed referral. #DVA
Illustration · sample data
Luha checks every appointment for a trigger word such as #DVA and only starts that automation for patients who have it. The same approach drives Google review requests, annual assessments or anything else the director wants.
Hi Kim, we have a special offer for returning patients this month. Reply YES and we'll be in touch to book.
Illustration · sample data
Using Luha's wholesale messaging rates, the clinic sends promotions to a precise group, such as patients seen in the last 12 months for a specific item number.
Every automation was custom-built around how Active Foot Clinic runs, not switched on from a plug-in.
Video story
“Absolutely seamless, personalised, fantastic communication and excellent service. I would highly recommend Luha for other businesses.”
Natalie ScottFix My Muscles · QLD
Video story
“Having everything all under the one roof just made things so much easier.”
Ben DovestonDoveston Health · QLD
Start with a free 30-minute strategy session to find where admin time goes in your clinic and what to automate first.