Customer stories

Results from clinics like yours.

Practice owners and managers across Australia on what changed once they started automating with Luha. Choose a clinic to read its story and watch the video.

Customer stories

Video story

PhysiotherapyVIC

Saving up to 50% of the workday at Evolve Physio.

  • Exercise videos from notes
  • GP referral report
  • DNA tracking

“It's saving up to 50% of our workday, and being on top of our billables for the week is over 95%.”

Semih TaflanEvolve Physio · VIC
Video story

Remedial massageQLD

Seamless, personalised service for Fix My Muscles.

  • Self-updating recalls
  • Cancellation sorting
  • Missed-visit alerts

“Absolutely seamless, personalised, fantastic communication and excellent service. I would highly recommend Luha for other businesses.”

Natalie ScottFix My Muscles · QLD
Video story

Multidisciplinary allied healthQLD

Everything under one roof at Doveston Health.

  • AI voice receptionist
  • Live availability
  • Lead follow-up

“Having everything all under the one roof just made things so much easier.”

Ben DovestonDoveston Health · QLD
More custom builds

What else we've built for clinics.

Every clinic runs differently, so every build is different. Here are more automations Luha has made for allied health clinics.

Physio clinics

  • Practitioners send links to the clinic's own exercise videos from the treatment notes page. That removed about 15 manual steps, and exercise compliance rose to about 80%.
  • A weekly unpaid invoice report, which caught some invoices up to seven months old.
  • Practitioners type a hashtag such as #discharge or #3month in their notes, and the matching follow-up starts.
  • Reschedule texts go out automatically when a practitioner is off sick.
  • Patient replies are triaged, and the ones that need a person are flagged.

Multi-country physio group

  • Weekly and monthly reports on utilisation, cancellation and DNA rates, visits per patient, products sold per initial and hand-offs between practitioners.
  • A reactivation spreadsheet with a tab for each practitioner, who is CC'd on their own list.
  • Answers to “How did you find us?” are written back to the referral source field in the practice software.
  • Feedback forms where a score of 9 or 10 triggers a review request, and admin get an email for every response.

Sports physio and performance clinic

  • Patient forms matched to the appointment type: first-time patients get the full form, while scan and testing bookings get their own short forms.
  • A voice bot that follows each service's booking rules: any physio, a named physio only, set class times, or a message for a callback.

Podiatry clinics

  • Each podiatrist gets a rebooking report showing only their own numbers.
  • First-appointment outcome tracking: rebooked, cancelled or did not attend.
  • A location report that separates local new patients from out-of-area ones by postcode.
  • Treatment-specific follow-ups after a set number of sessions, flagging patients with nothing booked afterwards.

Massage clinic

  • Recalls kept up to date automatically from patient behaviour, with late cancellations handled separately.
  • A voice agent that enforces the clinic's 24-hour cancellation rule.

Halaxy clinics

Halaxy
  • Cancelled appointments are automatically matched to patients on the waitlist.

Mental health clinic

Halaxy
  • Referral PDFs read without AI, using AWS Textract, to meet the clinic's compliance rules.
  • A doctor escalation chain.
  • Automated medication script requests.
  • Missing referral reports.
  • A voice receptionist that can email pamphlets and log script requests.

coreplus clinic group

coreplus
  • Invoice chasing that reads PDF invoices from Outlook, checks each one against the practice software and drafts chasers at 45, 60 and 90 days.
  • An HR and leasing portal: registration and check expiry tracking, lease and rent reviews, a key register and a recruitment tracker.
  • Leave approvals that check for clashes and pull leave balances from Xero.
  • A booking portal that shows the next available slot.
  • A dry needling consent form that saves the signed PDF to the patient file.

Nookal clinics

Nookal
  • Custom new patient forms that write back to the practice software, covering the gap when admin make the booking.
  • A voice bot that books and reschedules across several clinics.
Results across Luha clinics

Less admin. More time for patients.

150+clinic locations trust LuhaAcross Australia
Up to 50%of the workday savedEvolve Physio, VIC
Over 95%on top of weekly billablesEvolve Physio, VIC

Results reported by the clinics themselves. Individual results vary.

Get started

Your clinic could be the next story.

Start with a free 30-minute strategy session to find where admin time goes in your clinic and what to automate first.

Book a free consultation See integrations