Monty Osteo's last automation tool left all the setup to the practice manager. After one call with Luha, every automation was built for them.
Dana RobbinsOsteopath, Monty Osteo
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01 · The clinic
Monty Osteo (Montmorency Osteopathic Clinic) is a multi-practitioner clinic on Were Street in Montmorency, in Melbourne's north-east. Alongside osteopathy, its team of around eight practitioners offers myotherapy, Chinese medicine and pelvic health physiotherapy.
Dr Dana Robbins is one of the clinic's osteopaths.
02 · Before Luha
Monty Osteo had tried another automation plug-in, but it expected the practice manager to build and look after every automation herself.
The goal was simple: automations that just work, without any confusion on her end.
03 · How we worked
Dana sat down with the Luha team for a one-hour development call and talked through everything she had in mind. Luha took notes, then built every automation around how Monty Osteo actually runs.
“You guys really do go to that next level of creating them as custom automations. It's been a real game changer.”
Dana RobbinsMonty Osteo · VIC
Four automations, each set to the clinic's own timing and rules. Pick one to see it in action.
Thanks for coming in again, Alex! If we've helped, we'd love it if you left us a Google review.
Illustration · sample data
Instead of asking for a review after the first appointment, Monty Osteo's request goes out after a patient's third visit, once they've come to know and trust the clinic.
We've seen that patients who have been in a handful of times are far more likely to leave a five-star review.
Hi Alex, see you Monday at 9:00am at Monty Osteo. Reply Y to confirm.
Y
Illustration · sample data
There's no admin over the weekend, so patients booked on Monday get their reminders on Friday, while someone is still there to answer.
Hi Sam, it's been a little while since your visit. How's the back feeling? Reply if you'd like to book in.
Illustration · sample data
Based on appointment type and how many times the patient has been in, past patients get a timely invitation to come back.
Hi Kim, sorry we missed you yesterday. Would you like to rebook? Reply and we'll find a time.
A week later
Hi Kim, just checking in. We'd love to help you get back on track. Reply to rebook.
Illustration · sample data
After a cancellation or missed appointment, patients hear from the clinic the next day and again a week later. What they're sent depends on whether they've already rebooked.
Every automation was custom-built around how Monty Osteo runs, not switched on from a plug-in.
Video story
“We can come to you with any gaps in our clinic, and you guys come up with the automations for us.”
Matthew AngelActive Foot Clinic · NSW
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“Absolutely seamless, personalised, fantastic communication and excellent service. I would highly recommend Luha for other businesses.”
Natalie ScottFix My Muscles · QLD
Start with a free 30-minute strategy session to find where admin time goes in your clinic and what to automate first.